1. Introduction

Mindstate Creative ("Mindstate", "we", "us") respects your privacy. This policy explains what personal information we collect when you use our website or engage us for a project, why we collect it, and how we look after it, in line with the New Zealand Privacy Act 2020.

2. Information We Collect

We collect information you give us directly, such as when you fill in our contact or quote form, email us, or engage us for a project. This can include your name, email address, phone number, business name, and details of the project you're enquiring about.

We don't use tracking cookies or third-party analytics scripts on this site. Our contact form is submitted via a third-party form processing service (Web3Forms) purely to deliver your enquiry to our inbox.

3. How We Use It

• To respond to your enquiry and discuss your project.
• To prepare quotes, proposals and invoices.
• To deliver the services you've engaged us for.
• To send you occasional updates about our studio, only if you've asked to hear from us.

We don't use your personal information for anything beyond what's needed to run our business and deliver your project.

4. Sharing Your Information

We don't sell or rent your personal information. We may share it with trusted third parties who help us operate, such as our web hosting provider, our form processing service (Web3Forms), or our accounting software - only to the extent needed for them to provide that service, and only under obligations to keep it confidential.

We won't disclose your information to anyone else unless required by law.

5. Cookies & Analytics

This website does not use tracking cookies, advertising pixels, or third-party analytics. Any cookies that are set are strictly functional (for example, remembering that you've entered the site password).

6. Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse or unauthorised access, including restricting who has access to it and using secure, reputable third-party services.

7. Your Rights

Under the Privacy Act 2020, you have the right to ask what personal information we hold about you, request a correction if anything is wrong, and ask us to delete it where we're not required to keep it for legal or accounting reasons. Get in touch using the details below and we'll sort it promptly.

8. Data Retention

We keep enquiry and project information for as long as it's needed to deliver our services, maintain our business records, and meet our legal and tax obligations, after which it's securely deleted.

9. Changes to This Policy

We may update this policy from time to time as our business or the law changes. The "last updated" date at the top of this page will always reflect the most recent version.

10. Contact

Questions about this policy, or want to access or correct your information? Reach us at hello@mindstate.co.nz or +64 28 412 6698.